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FAQ

Most frequent questions and answers
KBC
CBC
KBC-Brussels-1
ABN AMRO BANK LOGO
icard menu
Nordea_Bank_Logo_Header
  1. Select your desired LAKS Wearable
  2. Then place this in your personal shopping cart and complete the payment process
  3. Link the LAKS Wearable to your bank account or Mastercard Debit or Mastercard Credit – depending on your bank.

Only after the “Link Wearable” process, the LAKS Wearable can be shipped! (Why? Read on here!)

Can I use a LAKS Wearable?

You need to have an active account and a mobile banking app with one of the participating banks.

After receiving your order, your LAKS Wearable can be started in your mobile banking app with the enclosed activation code.

Before the activation the LAKS Wearable cannot be used for any payment process. Thus LAKS Pay ensures the protection of your sensitive data. Should your parcel gets lost in transit, it cannot be used by third parties to misuse your data.

You activate your LAKS Wearable with the included activation code in your Mobile Banking App, only then you can start paying.

For the following products, the included wearable card has to be inserted into the pre-fabricated slot before the payment process: Watch2Pay, Charm2Pay and Key2Pay MINI

You will find instructions on the provided wearable card.

Contactless payments are based on a signal generated by the terminal. This is possible through Near Field Communication (NFC). This is a radio technology with a relatively short range. The wearable and the payment terminal should therefore be as close as possible to each other during the payment process.

LAKS Pay has taken advantage of the passive mode of NFC technology, so the LAKS wearables themselves do not generate a return signal. This is because active NFC readers (payment terminals) are used to read passive transponders (LAKS Wearable card).

Payment process

Similar to the process of contactless payment with your debit or credit card, you must hold your LAKS Wearable to the contact point of the payment terminal – look for the contactless sign. Only then the signal can be recognised. A detailed description of this procedure is enclosed with your order. With less sensitive payment terminals this may take a few moments.

If the payment process is successful, you will be notified – depending on the terminal – by a tone or a green light.

Besides the key rings (Key2Pay) except the Key2Pay MINI (made of genuine cowhide) all rings (Key2Ring) are waterproof.

The rest of LAKS Pay products should be taken off when swimming, showering or bathing.

FAQ for "Link Wearable" process

Häufigste Fragen und Antworten

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FAQ on security and privacy

Most frequent questions and answers

Your (data) security is the greatest concern of LAKS Pay. Neither data about your account nor about your payment transactions are stored. Your data is protected by the highest security standards, because all LAKS Pay products are certified and standardized by Mastercard.

In order for your LAKS Wearable to meet the standards of Mastercard, Bancontact, Manage-Mii and your bank, the following procedure is necessary:

Before your LAKS Wearable can be sent to you, it has to be personalized. During this process your card data will be linked to your Wearable. This way LAKS Pay makes it possible that only you have access to your personal LAKS Wearable. Third parties can neither use your LAKS Wearable nor view payment transactions on your personal account. For final activation, a security code will be sent to you with your order. Only when you enter and confirm this code in your personal mobile banking app, you can pay contactless with your LAKS Wearable.

In this case LAKS Pay will send you a code with which you can repeat the ordering process free of charge. You will then have to reconnect the LAKS Wearable to your debit card.

In such a case please contact us at:

[email protected]

Your (data) security is our greatest concern. LAKS Pay does not store any data about your bank details or payment transactions. Your data is protected by the highest security standards of mastercard.

LAKS Pay only uses your name, phone number and delivery address to guarantee a safe and successful delivery.

Account information

The process of connecting your LAKS Wearable to your debit card is done through the certified Mastercard/Bancontact partner. DIGISEQ is the interface between Mastercard/Bancontact and your bank and is equipped with highest security regulations and certifications.

LAKS Pay has no insight into all activities of your LAKS Wearables or your account information. The payment processes are carried out exclusively by your bank.

The LAKS Pay technology enables contactless payment via NFC. NFC is also used with common debit or credit cards and therefore does not represent a security risk.

Wearing the chip generates neither radiation nor vibrations that can affect your body. This is because LAKS wearables use the passive mode of NFC technology.

Active NFC readers (payment terminals) read the passive transponders (LAKS Wearable card). LAKS Wearables do not generate a return signal themselves and therefore do not pose a risk to your health.

FAQ on returns

Most frequent questions and answers

If you receive your LAKS Wearable, the design you want does not match your idea or you need a different ring size (Ring2Pay), the LAKS Wearable can be returned or exchanged within 14 days. However, a personalisation fee of 18 Euro will be charged.

Why?

Before your LAKS Wearable can be sent to you, a personalization is necessary. Your card data will be linked to the selected LAKS Wearable, thus LAKS Pay allows only you to have access to personal wearable. We therefore recommend that you take a look at the sizing chart of LAKS Rings (Ring2Pay) to avoid a possible exchange.

LAKS Pay grants a right of return within 14 days from the date of purchase. As every LAKS Wearable is personalised with your data, LAKS Pay charges € 18 in personalisation fees if you wish to return it within 14 days.

Before you return a product to LAKS Pay, please follow the instructions here

LAKS Pay offers a 12 month guarantee from the date of purchase. If the purchased goods are defective, LAKS Pay undertakes to comply with all applicable guarantee regulations. If you have a complaint regarding obvious material or manufacturing defects of the goods provided, including damage caused during transport, please return the goods immediately to LAKS Pay.

In this case LAKS Pay will send you a code with which you can repeat the ordering process free of charge. You will then have to reconnect the LAKS Wearable to your debit card.

In such a case please contact us at:

[email protected]

Delivery FAQs

Most frequent questions and answers

LAKS Wearables are ready for shipment within 1-3 days. A product is ready for dispatch when it can be handed over to the delivery service – and from this point on it does not take long until your order actually arrives at your door.

Your order will be delivered within 2-7 days (due to the currently increased delivery volume within 5-7 working days) after dispatch to your door by the Austrian Post AG.

DUE TO COVID THE DELIVERY TIME MAY VARY AND THE CARRIER NEEDS  UP TO 14 WORKING DAYS FOR TRANSPORT.

FAQ

Most frequent questions about NORDEA
  • Choose and pay your wearable
  • Connect your Nordea Mastercard to the wearable
  • Once you receive it, activate your wearable

You can link your Nordea Mastercard “DEBIT” or your Nordea Mastercard “CREDIT”. This cannot be changed by you after receiving the wearable.

Step 1:

Choose your favorite LAKS Wearable and finish the checkout process.

Step 2:

Link your LAKS Wearable with your NORDEA Mastercard

Click to „Link Wearable “ to start the process. If you have ordered several LAKS Wearables, you have to link each one individually.

Confirm email address for Manage-Mii app – you will need the Manage-Mii to manage your wearable

During the “Wearable link” process, confirm the email address you wish to use for the Manage-Mii app. The system will suggest the same email address that you used for ordering. Either confirm it or enter a different one. You will receive an email from Manage-Mii – please check your inbox and junk filter.

With the Manage-Mii app you can manage your Wearable:

  • You will need to use Manage-Mii to manage your security spend controls as you use your wearable.
  • When you have used your wearable for up to €150 (different per country) it will go into a suspend status and you will receive a notification from Manage-mii.
  • You can then unsuspend your wearable via Manage-Mii.

What to do when “Not authorised for registration” appears or you see only a white screen:

If “Not authorised for registration” appears after you have entered your card details, please try using your mobile phone without WiFi. This message appears when you try to link the Wearable with a VPN connection.

Step 3:

After receipt, please activate your Wearable – you have two options! 

Option 1:

Open the Nordea Wallet app on your mobile phone. Tap “MORE” – at the bottom of the Nordea Wallet screen and activate your Wearable. If you don’t have the Nordea Wallet yet, download it from your app store..

Option 2:

Or you can call Nordea Customer Service on +358 200 70000.

For security reasons you must activate your Wearable within 30 days from the day you have linked your Wearable.

After receipt, please activate your Wearable – you have two options! 

Option 1:

Open the Nordea Wallet app on your mobile phone. Tap “MORE” – at the bottom of the Nordea Wallet screen and activate your Wearable. If you don’t have the Nordea Wallet yet, download it from your app store..

Option 2:

Or you can call Nordea Customer Service on +358 200 70000.

For security reasons you must activate your Wearable within 30 days from the day you have linked your Wearable.

If “Not authorised for registration” appears after you have entered your card details, please try using your mobile phone without WiFi. This message appears when you try to link the Wearable with a VPN connection.

If you see only a white screen after you click “Link Wearable” we recommend:

  • Google Chrome, Microsoft Edge (Win 10) or Safari (Mac)
  • Always the latest version of your browser and without ad or popup blocker
  • Clear your browser cache
  • If various security settings for the Internet in the office or at home are still blocking, then use your Android or iPhone – without WIFI.

FAQ

ABN AMRO Bank Logo
Most frequent questions about ABN AMRO

Please ACTIVATE immediately after receipt!

When you receive your Wearable, please activate it in the ABN AMRO Mobile App or Internet Banking.

The activation code that comes with your Wearable is only valid for 30 days from {laks_device_date} – the time it is linked to your account/card. 

  • Each Wearable has its own activation number.
  • If you have purchased more than one Wearable, please remember that each Wearable must be activated separately.

FAQ

KBC
CBC-1
KBC Brussels
Most frequent questions about KBC, CBC, KBC Brussels

If your wearable is lost or stolen, act without delay and remove it from KBC Mobile.

If your debit card is lost or stolen, be sure to block it immediately in KBC Mobile. Alternatively, you can have your card blocked by calling Card Stop on + 32 70 344 344.

Important: as soon as your debit card has been blocked, you will no longer be able to pay using your card and any linked wearables.

You can also disable your wearable’s payment function in KBC Mobile if, for instance you’re not planning on using it for a while or you’ve lost your wearable device and think you might find it again.

Please ACTIVATE immediately after receipt !

The activation code that comes with your Wearable is only valid for 30 days from the time it is linked to your account/card. 

You can do that in one of two ways.

1. Activate the wearable using KBC, CBC, KBC Brussels Mobile

  • Log in to KBC, CBC, KBC Brussels Mobile
  • Tap Pay
  • Tap Payment method
  • Select your wearable and enter your activation code
  • Tap Activate your wearable

2. Scan the QR code using your phone

  • Use your phone’s camera (iPhone) or an app to scan the QR code
  • KBC, CBC, KBC Brussels Mobile will then open
  • Tap Activate your wearable

Go to the FAQs: kbc.be

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call one of our experts:
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Go to the FAQs: cbc.be

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call one of our experts:
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Go to the FAQs: kbcbrussels.be

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call one of our experts:
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