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FAQ

Most frequent questions and answers
  1. Select your desired LAKS Wearable
  2. Then place this in your personal shopping cart
  3. Complete the payment process
  4. Then add the LAKS Wearable to your debit card.

Only after adding your debit card, the LAKS Wearable can be shipped! (Why? Read on here!)

Can I use a LAKS Wearable?

You need to have an active account and a mobile banking app with one of the participating banks.

After receiving your order, your LAKS Wearable can be started in your mobile banking app with the enclosed activation code.

Before the activation the LAKS Wearable cannot be used for any payment process. Thus LAKS Pay ensures the protection of your sensitive data. Should your parcel gets lost in transit, it cannot be used by third parties to misuse your data.

You activate your LAKS Wearable with the included activation code in your Mobile Banking App, only then you can start paying.

For the following products, the included wearable card has to be inserted into the pre-fabricated slot before the payment process: Watch2Pay, Charm2Pay and Key2Pay MINI

You will find instructions on the provided wearable card.

Contactless payments are based on a signal generated by the terminal and card. This is possible through Near Field Communication (NFC). This is a radio technology with a relatively short range. The two terminals (wearable and payment terminal) should therefore be as close as possible to each other during the payment process.

LAKS Pay has taken advantage of the passive mode of NFC technology, so the LAKS wearables themselves do not generate a return signal. This is because active NFC readers (payment terminals) are used to read passive transponders (LAKS Wearable card).

Payment process

Similar to the process of contactless payment with your debit or credit card, you must hold your LAKS Wearable to the contact point of the payment terminal. Only then can the signal be recognised. A detailed description of this procedure is enclosed with your order. With older payment terminals this may take a few moments.

If the payment process is successful, you will be notified – depending on the terminal – by a tone or a green light.

Besides the key rings (Key2Pay) except the Key2Pay MINI (made of genuine cowhide) all rings (Key2Ring) are waterproof.

The rest of LAKS Pay products should be taken off when swimming, showering or bathing.

FAQ for connecting to your debit card

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FAQ on security and privacy

Most frequent questions and answers

Your (data) security is the greatest concern of LAKS Pay. Neither data about your account nor about your payment transactions are stored. Your data is protected by the highest security standards, because all LAKS Pay products are certified and standardized by Mastercard.

In order for your LAKS Wearable to meet the standards of mastercard, Bancontact partner DIGISEC and your bank, the following procedure is necessary:

Before your LAKS Wearable can be sent to you, it has to be personalized. During this process your card data will be linked to your Wearable. This way LAKS Pay makes it possible that only you have access to your personal LAKS Wearable. Third parties can neither use your LAKS Wearable nor view payment transactions on your personal account. For final activation, a security code will be sent to you with your order. Only when you enter and confirm this code in your personal mobile banking app, you can pay with your LAKS Wearable without contact.

 

In this case LAKS Pay will send you a code with which you can repeat the ordering process free of charge. You will then have to reconnect the LAKS Wearable to your debit card.

In such a case please contact us at:

[email protected]

Your (data) security is our greatest concern. LAKS Pay does not store any data about your bank details or payment transactions. Your data is protected by the highest security standards of mastercard.

LAKS Pay only uses your name, phone number and delivery address to guarantee a safe and successful delivery.

Account information

The process of connecting your LAKS Wearable to your debit card is done through the certified Mastercard/Bancontact partner. DIGISEQ is the interface between Mastercard/Bancontact and your bank and is equipped with highest security regulations and certifications.

LAKS Pay has no insight into all activities of your LAKS Wearables or your account information. The payment processes are carried out exclusively by your bank.

The LAKS Pay technology enables contactless payment via NFC. NFC is also used with common debit or credit cards and therefore does not represent a security risk.

Wearing the chip generates neither radiation nor vibrations that can affect your body. This is because LAKS wearables use the passive mode of NFC technology.

Active NFC readers (payment terminals) read the passive transponders (LAKS Wearable card). LAKS Wearables do not generate a return signal themselves and therefore do not pose a risk to your health.

FAQ on returns

Most frequent questions and answers

If you receive your LAKS Wearable, the design you want does not match your idea or you need a different ring size (Ring2Pay), the LAKS Wearable can be returned or exchanged within 14 days. However, a personalisation fee of 18 Euro will be charged.

Why?

Before your LAKS Wearable can be sent to you, a personalization is necessary. Your card data will be linked to the selected LAKS Wearable, thus LAKS Pay allows only you to have access to personal wearable. We therefore recommend that you take a look at the sizing chart of LAKS Rings (Ring2Pay) to avoid a possible exchange.

LAKS Pay grants a right of return within 14 days from the date of purchase. As every LAKS Wearable is personalised with your data, LAKS Pay charges € 18 in personalisation fees if you wish to return it within 14 days.

Before you return a product to LAKS Pay, please follow the instructions here

LAKS Pay offers a 12 month guarantee from the date of purchase. If the purchased goods are defective, LAKS Pay undertakes to comply with all applicable guarantee regulations. If you have a complaint regarding obvious material or manufacturing defects of the goods provided, including damage caused during transport, please return the goods immediately to LAKS Pay.

In this case LAKS Pay will send you a code with which you can repeat the ordering process free of charge. You will then have to reconnect the LAKS Wearable to your debit card.

In such a case please contact us at:

[email protected]

Delivery FAQs

Most frequent questions and answers

LAKS Wearables are ready for shipment within 1-3 days. A product is ready for dispatch when it can be handed over to the delivery service – and from this point on it does not take long until your order actually arrives at your door.

Your order will be delivered within 2-7 days (due to the currently increased delivery volume within 5-7 working days) after dispatch to your door by the Austrian Post AG.

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