Your questions - We are happy to help!

FAQ

General Questions

  1. Select your desired LAKS Wearable
  2. Then place this in your personal shopping cart and complete the payment process
  3. Link the LAKS Wearable to your bank account or Mastercard Debit or Mastercard Credit – depending on your bank.

Only after the “Link Wearable” process, the LAKS Wearable can be shipped! 

Can I use a LAKS Wearable?

You need to have an active account and a mobile banking app with one of the participating banks.

By default, you can use your wearable for contactless payments for 3 years from the time it is connected to the bank. However, this depends on your bank. 

The payment service is provided by your bank. 

When your payment card is linked, a reference to your card is stored. This reference is called a token and is stored by LAKS in the wearable. 

Please note, however, that we have no influence on the function of the token and cannot accept any liability for it.

After the three years have expired, you can have your wearable personalised again, provided that the payment service is supported by your bank. To do this, you must return the wearable to us or order a replacement card – depending on which wearable you have. The cost for this is € 20.00 plus shipping costs.

After receiving your order, your LAKS Wearable can be started in your mobile banking app with the enclosed activation code.

Before the activation the LAKS Wearable cannot be used for any payment process. Thus LAKS Pay ensures the protection of your sensitive data. Should your parcel gets lost in transit, it cannot be used by third parties to misuse your data.

You activate your LAKS Wearable with the included activation code in your Mobile Banking App, only then you can start paying.

Please note that the activation process may vary depending on the bank.

Some LAKS wearables require you to insert the payment card first. For this please read the instructions for use.

By default, you can use your wearable for contactless payments for 3 years from the time it is connected to the bank. However, this depends on your bank. 

The payment service is provided by your bank. 

When your payment card is linked, a reference to your card is stored. This reference is called a token and is stored by LAKS in the wearable. 

Please note, however, that we have no influence on the function of the token and cannot accept any liability for it.

After the three years have expired, you can have your wearable personalised again, provided that the payment service is supported by your bank. To do this, you must return the wearable to us or order a replacement card – depending on which wearable you have. The cost for this is € 20.00 plus shipping costs.

Contactless payments are based on a signal generated by the payment terminal. This is possible through Near Field Communication (NFC). This is a radio technology with a relatively short range. The wearable and the payment terminal should therefore be as close as possible to each other during the payment process.

LAKS Pay has taken advantage of the passive mode of NFC technology, so the LAKS wearables themselves do not generate a return signal. This is because active NFC readers (payment terminals) are used to read passive transponders (LAKS Wearable card).

Payment process

Please check where the payment chip in your wearable is located and hold this part of the wearable to the payment terminal.

Similar to the process of contactless payment with your debit or credit card, you must hold your LAKS Wearable to the contact point of the payment terminal – look for the contactless sign on the terminal. Only then the signal can be recognised. A detailed description of this procedure is enclosed with your order. With less sensitive payment terminals this may take a few moments.

If the payment process is successful, you will be notified – depending on the terminal – by a tone or a green light.

The LAKS rings (Ring2Pay) are waterproof and the Key2Pay – except the Key2Pay MINI (made of genuine leather)  are waterproof.

The rest of LAKS Pay products should be taken off when swimming, showering or bathing.

FAQ for "Link Wearable" process

We recommend: Google Chrome, Microsoft Edge (Win 10) or Safari (Mac)

> The latest browser version, without Ad or Popup Blocker
> Clear Browser Cache

If various security settings still block the Internet, use your Android or iPhone – without WIFI 

Cookies in Chrome:

Go to Settings > enter “Cookies” in the search bar > scroll down to Website Settings > Cookies and Website Data


a) allow sites to save and read cookies – ON

b) clear cookies – OFF

c) block third-party cookies – OFF

FAQ on security and privacy

Your (data) security is the greatest concern of LAKS Pay. Neither data about your account nor about your payment transactions are stored. Your data is protected by the highest security standards, because all LAKS Pay products are certified and standardized by Mastercard®.

In order for your LAKS Wearable to meet the standards of Mastercard, Bancontact, Manage-Mii and your bank, the following procedure is necessary:

Before your LAKS Wearable can be sent to you, it has to be personalized. When your payment card is linked, a reference to your card is stored. This reference is called a token and is stored by LAKS in the wearable. This way LAKS Pay makes it possible that only you have access to your personal LAKS Wearable. Third parties can neither use your LAKS Wearable nor view payment transactions on your personal account. For final activation, a security code will be sent to you with your order. Only when you enter and confirm this code in your personal mobile banking app, you can pay contactless with your LAKS Wearable.

In this case LAKS Pay will send you a code with which you can repeat the ordering process free of charge. 

Please open a support ticket or contact us at: [email protected]

Your (data) security is our greatest concern. LAKS Pay does not store any data about your bank details or payment transactions. Your data is protected by the highest security standards of Mastercard®.

LAKS Pay only uses your name, phone number and delivery address to guarantee a safe and successful delivery.

Account information

The process of connecting your LAKS Wearable to your debit card and/or bank account is done through the certified mastercard and Bancontact partner. DIGISEQ is the interface between Mastercard and/or Bancontact and your bank and is equipped with highest security regulations and certifications.

LAKS Pay has no insight into all activities of your LAKS Wearables or your account information. The payment processes are carried out exclusively by your bank.

The LAKS Pay technology enables contactless payment via NFC. NFC is also used with common debit or credit cards and therefore does not represent a security risk.

Wearing the chip generates neither radiation nor vibrations that can affect your body. This is because LAKS wearables use the passive mode of NFC technology.

Active NFC readers (payment terminals) read the passive transponders (LAKS Wearable card). LAKS Wearables do not generate a return signal themselves and therefore do not pose a risk to your health.

FAQ on returns

If you need a different size you just need to send it back to us. You will get a voucher for a new order.

If you receive your LAKS Wearable and the design you want does not match your idea then the LAKS Wearable can be returned within 14 days. However, a fee of 20 Euro will be charged.

Why?

Before your LAKS Wearable can be sent to you, a personalization is necessary. Your card data will be linked to the selected LAKS Wearable, thus LAKS Pay allows only you to have access to personal wearable. 

In such a case please open a support ticket or contact us at: [email protected]

LAKS Pay grants a right of return within 14 days from the date of purchase. As every LAKS Wearable is personalised with your data, LAKS Pay charges € 20 in personalisation fees if you wish to return it within 14 days.

Before you return a product to LAKS Pay, please follow the instructions here

LAKS Pay offers a 12 month guarantee from the date of purchase. If the purchased goods are defective, LAKS Pay undertakes to comply with all applicable guarantee regulations. If you have a complaint regarding obvious material or manufacturing defects of the goods provided, including damage caused during transport, please return the goods immediately to LAKS Pay.

In this case LAKS Pay will send you a code with which you can repeat the ordering process free of charge. You will then have to reconnect the LAKS Wearable to your debit card.

Please open a support ticket or contact us at: [email protected]

Delivery FAQs

LAKS Wearables are ready for shipment within 1-3 days. A product is ready for dispatch when it can be handed over to the delivery service – and from this point on it does not take long until your order actually arrives at your door.

Your order will be delivered within 2-7 days (due to the currently increased delivery volume within 5-7 working days) after dispatch to your door by the Austrian Post AG.

THE DELIVERY TIME MAY VARY AND THE CARRIER NEEDS  UP TO 14 WORKING DAYS FOR TRANSPORT.

Raiffeisen

Frequently asked questions for Raiffeisen customers

Linkage and activation issues

You can only use the LAKS wearables with your new Raiffeisen Debit Mastercard.

This happens when you purchase your wearable. You must first complete the purchase and can then enter your Raiffeisen Debit Mastercard details (card number and expiry date). If you use some browsers or security plugins, the windows for linking your card may not be displayed. Deactivate these plugins or use a different browser. You will receive an email asking you to link your Raiffeisen debit Mastercard. This email contains a link to your order where you can link the card. You will receive a confirmation of your purchase at the e-mail address you entered in the webshop at LAKS.com. Check your spam folder if you do not find the e-mail.
Together with your wearable, you will receive instructions on how to activate your accessory. Once you have linked your debit card to your wearable, you can find it in the “Manage Mii App”. Look at the status of your wearable in the “Manage Mii App”. You will notice that it says “Activation required”.
You cannot change this later. If you have lost your Raiffeisen debit Mastercard and order a new one, please contact your advisor. He or she will link the wearable to the new card.
There may be several reasons for this: Only the cardholder of the linked Raiffeisen debit card can activate the wearable. Have you entered the correct activation code that you received by SMS? Do you have another activation problem? Please contact your bank advisor.
If you have lost a wearable, please contact your bank advisor. Only he or she can completely remove the wearable from your bank account. However, it will then be irretrievably deleted. To reactivate it, it must be sent back to LAKS.

Payment questions

Paying with a wearable works like contactless payment with a payment card at terminals (worldwide) that accept Mastercard. Payments are debited immediately from your paired account.
Paying with your wearable is just as secure as paying with your Raiffeisen debit Mastercard. What’s more, you can easily deactivate the payment function of your wearable via the “Manage Mii App”.
Yes, this is possible. The spending limit of your wearable corresponds to the limits you have agreed with your Raiffeisen debit Mastercard.
For amounts of EUR 50 or more, you must enter your card PIN.
Yes, log in to the “Manage Mii App” and open the overview of your wearable. Tap on the wearable. You can temporarily disable the payment function of your wearable and then enable it again when you want to pay with it.

By default, you can use your wearable for contactless payments for 3 years from the time it is connected to the bank. However, this depends on your bank. 

The payment service is provided by your bank. 

When your payment card is linked, a reference to your card is stored. This reference is called a token and is stored by LAKS in the wearable. 

Please note, however, that we have no influence on the function of the token and cannot accept any liability for it.

After the three years have expired, you can have your wearable personalised again, provided that the payment service is supported by your bank. To do this, you must return the wearable to us or order a replacement card – depending on which wearable you have. The cost for this is € 20.00 plus shipping costs.

There may be several reasons for this. Therefore, first try to pay again, possibly at another retailer. Another possibility may be that you have reached the limit of EUR 125. To do this, you must make a payment with your Raiffeisen debit Mastercard by entering your PIN. It is important to hold the wearable at the height of the built-in payment chip against the payment terminal long enough. Pay attention to the correct position in the case of a ring.
If you enter the wrong PIN three times, the linked Raiffeisen Debit Mastercard will be blocked. Please contact your customer advisor.
Delete your wearable in the “Manage Mii App” by long pressing on the wearable and then deleting it. Caution: Do this only in case of loss or theft of your wearable. This action cannot be undone. Alternatively, you can also lock the wearable if you think you have misplaced it and could find it again.
Block your Raiffeisen debit Mastercard immediately in “My ELBA” or by calling the blocking hotline. After blocking, payments with the debit card are no longer possible. You can continue to make payments with your wearable if you do not have it blocked additionally.

Questions about our customer service

For all technical defects on your wearable (a watch that no longer works, a damaged ring or a broken bracelet), you must contact LAKS.com. For returns, we ask you to temporarily deactivate the payment function of your wearable. Once you have done this, you can send the wearable.
If you are not satisfied with your purchase, it is best to check the return policy first. As long as your wearable has not been activated, you can return your wearable without hesitation. If you have already activated your wearable, make sure to deactivate it in the Manage Mii app before shipping.

hypo-salzburg_logo

FAQs – the most frequently asked questions at a glance

Linkage and activation issues

You can only use the LAKS wearables with your new HYPO Salzburg Debit Mastercard.

This happens when you purchase your wearable. You must first complete the purchase and can then enter your HYPO Salzburg Debit Mastercard card details (card number and expiry date). If you use some browsers or security plugins, the windows for linking your card may not be displayed. Deactivate these plugins or use a different browser. You will receive an e-mail asking you to link your HYPO Salzburg Debit Mastercard. This e-mail contains a link to your order where you can link the card. You will receive a confirmation of your purchase to the email address you entered in the webshop at LAKS.com. Check your spam folder if you do not find the email.

Together with your wearable you will receive instructions on how to activate your accessory. As soon as you have linked your HYPO Salzburg Debit Mastercard to your wearable, you will find it in the “Manage Mii App”. Look at the status of your wearable in the “Manage Mii App”. You will see that it says “Activation required”.

You cannot change this afterwards. If you have lost your HYPO Salzburg Debit Mastercard and order a new one, please contact your advisor. He will link the wearable to the new card.

There may be several reasons for this: Only the cardholder of the linked HYPO Salzburg Debit Mastercard can activate the wearable. Have you entered the correct activation code that you received by SMS? Do you have another activation problem? Please contact your bank advisor.

If you have lost a wearable, please contact your bank advisor. Only he or she can completely remove the wearable from your bank account. However, it will then be irretrievably deleted. To reactivate it, it must be sent back to LAKS.

Payment questions

Paying with a wearable works like contactless payment with a payment card at terminals (worldwide) that accept Mastercard. Payments are debited immediately from your paired account.

Paying with your wearable is just as secure as paying with your HYPO Salzburg Debit Mastercard. Furthermore, you can easily deactivate the payment function of your wearable via the “Manage Mii App”.

Yes, this is possible. The spending limit of your wearable corresponds to the limits you have agreed with your HYPO Salzburg Debit Mastercard.

For amounts of EUR 50 or more, you must enter your card PIN.

Yes, log in to the “Manage Mii App” and open the overview of your wearable. Tap on the wearable. You can temporarily deactivate the payment function of your wearable and then reactivate it when you want to pay with it.

By default, you can use your wearable for contactless payments for 3 years from the time it is connected to the bank. However, this depends on your bank.

The payment service is provided by your bank.

When your payment card is linked, a reference to your card is stored. This reference is called a token and is stored by LAKS in the wearable.

Please note, however, that we have no influence on the function of the token and cannot accept any liability for it.

After the three years have expired, you can have your wearable personalised again, provided that the payment service is supported by your bank. To do this, you must return the wearable to us or order a replacement card – depending on which wearable you have. The cost for this is € 20.00 plus shipping costs.

There may be several reasons for this. Therefore, first try to pay again, possibly at another retailer. Another possibility may be that you have reached the limit of EUR 125. To do this, you must make a payment with your debit card by entering your PIN. It is important to hold the wearable at the height of the built-in payment chip against the payment terminal long enough. Pay attention to the correct position in the case of a ring.

If you enter the wrong PIN three times, the linked HYPO Salzburg Debit Mastercard will be blocked. Please contact your customer advisor.

Delete your wearable in the “Manage Mii App” by long pressing on the wearable and then deleting it. Caution: Do this only in case of loss or theft of your wearable. This action cannot be undone. Alternatively, you can also lock the wearable if you think you have misplaced it and could find it again.

Block your HYPO Salzburg Debit Mastercard immediately in “My ELBA” or by calling the blocking hotline. After the blocking, payments with the debit card are no longer possible. You can continue to make payments with your wearable if you do not have it blocked additionally.

Questions about our customer service

For all technical defects on your wearable (a watch that no longer works, a damaged ring or a broken strap), you must contact LAKS.com. For returns, we ask you to temporarily deactivate the payment function of your wearable. Once you have done this, you can send the wearable.

If you are not satisfied with your purchase, it is best to check the return policy first. As long as your wearable has not been activated, you can return your wearable without hesitation. If you have already activated your wearable, make sure to deactivate it in the “Manage Mii App” before shipping.

FAQ

ABN AMRO Bank Logo

Please ACTIVATE immediately after receipt!

When you receive your Wearable, please activate it in the ABN AMRO Mobile App or Internet Banking.

The activation code that comes with your Wearable is only valid for 30 days from the time it is linked to your account/card. 

  • Each Wearable has its own activation number.
  • If you have purchased more than one Wearable, please remember that each Wearable must be activated separately.

By default, you can use your wearable for contactless payments for 3 years from the time it is connected to the bank. However, this depends on your bank. 

The payment service is provided by your bank. 

When your payment card is linked, a reference to your card is stored. This reference is called a token and is stored by LAKS in the wearable. 

Please note, however, that we have no influence on the function of the token and cannot accept any liability for it.

After the three years have expired, you can have your wearable personalised again, provided that the payment service is supported by your bank. To do this, you must return the wearable to us or order a replacement card – depending on which wearable you have. The cost for this is € 20.00 plus shipping costs.

ABN Amro Bank has decided to stop supporting contactless payments with passive wearables.

The reason is the switch to a new debit card (personal bank card) next year and ABN Amro has no technical solution for transferring the wearable to the new card.

For more information if, and if so, what compensation ABN Amro offers you for your wearable, please contact your bank’s customer service – click here

    • If you have just purchased a LAKS wearable, we offer you two options:
      use the wearable with the iCard digital wallet – select “iCard” in the drop down menu – click here.
      With iCard the wearable is valid for eight years – More information about iCard
    • you want to cancel the order – please open a support ticket click here

We would like to take this opportunity to thank you for your trust.
Your trust and loyalty is a great pleasure and an enormous motivation for the entire LAKS team.

Our motto – NO LIMITS
It also fills us with a little pride that we will soon be able to present our own LAKS PAY app to you. As soon as you have your new debit card, we will have the solution for you and you can enjoy the huge selection of LAKS wearables again!

FAQ

  • Choose and pay your wearable
  • Connect your Nordea Mastercard to the wearable
  • Once you receive your LAKS Pay Wearable, activate it

LAKS wearables can be ordered from the LAKS Pay online store at laks.com. 

  • Choose and pay for the wearable you want. Please note that you need to link the wearable to a payment card before it can be delivered to you.
  • So remember to link your Nordea Mastercard to your LAKS wearable when making your order. Note that you can only link one Nordea Mastercard, such as Nordea Gold, to one LAKS wearable. The card details can’t be changed later. Please note that a combination card includes two cards. The number of your credit card is printed on the front side of the card. The number of your debit card is on the lower left corner on the back of your card.
  • LAKS Pay will deliver the wearable you ordered by post. Although your Nordea Mastercard is linked to your LAKS wearable, you need to activate the wearable before you can start making payments with it. Once you have received your wearable, activate it in Nordea Wallet.

You can link your Nordea Mastercard “DEBIT” or your Nordea Mastercard “CREDIT”. This cannot be changed by you after receiving the wearable.

Step 1:

Choose your favorite LAKS Wearable and finish the checkout process.

Step 2:

Link your LAKS Wearable with your NORDEA Mastercard

Click to „Link Wearable “ to start the process. If you have ordered several LAKS Wearables, you have to link each one individually.

Confirm email address for Manage-Mii app – you will need the Manage-Mii to manage your wearable

During the “Wearable link” process, confirm the email address you wish to use for the Manage-Mii app. The system will suggest the same email address that you used for ordering. Either confirm it or enter a different one. You will receive an email from Manage-Mii – please check your inbox and junk/spam folder.

With the Manage-Mii app you can manage your Wearable:

  • You will need to use Manage-Mii to manage your security spend controls as you use your wearable.
  • When you have used your wearable for up to €150 (different per country) it will go into a suspend status and you will receive a notification from Manage-mii.
  • You can then unsuspend your wearable via Manage-Mii.

What to do when “Not authorised for registration” appears or you see only a white screen:

If “Not authorised for registration” appears after you have entered your card details, please try using your mobile phone without WiFi. This message appears when you try to link the Wearable with a VPN connection.

Step 3:

After receipt, please activate your Wearable – you have two options! 

Option 1:

Open the Nordea Wallet app on your mobile phone. Tap “MORE” – at the bottom of the Nordea Wallet screen and activate your Wearable. If you don’t have the Nordea Wallet yet, download it from your app store..

Option 2:

Or you can call Nordea Customer Service on +358 200 70000.

For security reasons you must activate your Wearable within 30 days from the day you have linked your Wearable. After the 30 days you cannot activate it anymore. In that case please contact us for further instruction – just open a support ticket.

First you need to activate the wearable. You can do this in the Nordea Wallet app or by calling Nordea Customer Service, tel +358 200 70 000.

After receipt, please activate your Wearable – you have two options! 

Option 1:

Open the Nordea Wallet app on your mobile phone. Tap “MORE” – at the bottom of the Nordea Wallet screen and activate your Wearable. If you don’t have the Nordea Wallet yet, download it from your app store..

Option 2:

Or you can call Nordea Customer Service on +358 200 70000.

For security reasons you must activate your Wearable within 30 days from the day you have linked your Wearable.

Manage-Mii allows you to track the payments you make with your wearable and reset your wearable every time your payments reach a total of 100 euros. The connection to the Manage-Mii app ensures that no one else will be able to use your wearable if you lose it.

Yes. LAKS wearables are secured by the same technology as contactless payment cards and mobile payment apps.

LAKS wearables only work with a Mastercard. You can link any Mastercard issued by Nordea to your wearable, including a Stockmann Mastercard, Finnair Plus Mastercard or Tuohi Mastercard. If your Mastercard is a combination card, you can choose whether you want to link your debit or credit card to your wearable.

You can block your wearable temporarily in the ManageMii app or by calling Nordea Customer Service or the card blocking service.

LAKS wearables work globally with all payment terminals that support contactless payments. Payments with your wearable are based on NFC technology, which enables contactless payments. NFC is commonly used in smartphones, for example, to transfer data when devices are brought into close proximity with each other.

Yes. The same security limits (such as geographical restrictions) that have been set for your physical card also apply to your LAKS wearable.

If “Not authorised for registration” appears after you have entered your card details, please use your mobile phone without WiFi. This message appears when you try to link the Wearable with a VPN connection.

If you see only a white screen after you click “Link Wearable” we recommend:

  • Google Chrome, Microsoft Edge (Win 10) or Safari (Mac)
  • Always the latest version of your browser and without ad or popup blocker
  • Clear your browser cache
  • If various security settings for the Internet in the office or at home are still blocking, then use your Android or iPhone – without WIFI.

Using LAKS Pay is safe. You can pay with your wearable five times or until you have made purchases accumulating to the value of 150 euros. After that you will need to verify your identity in the ManageMii app. Download ManageMii from your phone’s app store, and when you reach the security limit, reset the spending meter in the app. After the reset, you can continue to pay with your LAKS Pay wearable.

Du hittar informationen på Nordea Finlands hemsida. Följ den här länken: Nordea

Löydät tiedot Nordea Finlandin kotisivuilta. Seuraa tätä linkkiä: Nordea

FAQ

If your wearable is lost or stolen, act without delay and remove it from KBC Mobile.

If your debit card is lost or stolen, be sure to block it immediately in KBC Mobile. Alternatively, you can have your card blocked by calling Card Stop on + 32 70 344 344.

Important: as soon as your debit card has been blocked, you will no longer be able to pay using your card and any linked wearables.

You can also disable your wearable’s payment function in KBC Mobile if, for instance you’re not planning on using it for a while or you’ve lost your wearable device and think you might find it again.

Please ACTIVATE immediately after receipt !

The activation code that comes with your Wearable is only valid for 30 days from the time it is linked to your account/card. 

You can do that in one of two ways.

1. Activate the wearable using KBC, CBC, KBC Brussels Mobile

  • Log in to KBC, CBC, KBC Brussels Mobile
  • Tap Pay
  • Tap Payment method
  • Select your wearable and enter your activation code
  • Tap Activate your wearable

2. Scan the QR code using your phone

  • Use your phone’s camera (iPhone) or an app to scan the QR code
  • KBC, CBC, KBC Brussels Mobile will then open
  • Tap Activate your wearable

Go to the FAQs: kbc.be

If you still need help,
call one of our experts:
016 43 25 07

Go to the FAQs: cbc.be

If you still need help,
call one of our experts:
0800 62 460

Go to the FAQs: kbcbrussels.be

If you still need help,
call one of our experts:
02 303 31 73

KBC, CBC and KBC Brussels no longer support the sale of wearables. 

The reason is the switch to a new debit card (personal bank card) next year and they have no technical solution for transferring the wearable to the new card.

If you already have one, check out the frequently asked questions – click here

If you were unable to find the answer you were looking for, call an expert from the bank on 016 43 25 19.

    • If you have just purchased a LAKS wearable, we offer you two options:
      use the wearable with the iCard digital wallet – select “iCard” in the drop down menu – click here.
      With iCard the wearable is valid for eight years – More information about iCard
    • you want to cancel the order – please open a support ticket click here

We would like to take this opportunity to thank you for your trust.
Your trust and loyalty is a great pleasure and an enormous motivation for the entire LAKS team.

Our motto – NO LIMITS
It also fills us with a little pride that we will soon be able to present our own LAKS PAY app to you. As soon as you have your new debit card, we will have the solution for you and you can enjoy the huge selection of LAKS wearables again!

FAQ

More information about Swedbank and LAKS wearables can be found on the Swedbank homepage:

FAQ

Register iCard Digital Wallet and connect to LAKS Wearable

Question not answered yet?
No problem, write us!

Contact form

We will be happy to answer your questions.