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FAQ
General Questions
- Select your desired LAKS Wearable
- Then place this in your personal shopping cart and complete the payment process
- Link the LAKS Wearable to your bank account or Mastercard Debit or Mastercard Credit – depending on your bank.
Only after the “Link Wearable” process, the LAKS Wearable can be shipped!
Can I use a LAKS Wearable?
You need to have an active account and a mobile banking app with one of the participating banks.
By default, you can use your wearable for contactless payments for 3 years from the time it is connected to the bank. However, this depends on your bank.
The payment service is provided by your bank.
When your payment card is linked, a reference to your card is stored. This reference is called a token and is stored by LAKS in the wearable.
Please note, however, that we have no influence on the function of the token and cannot accept any liability for it.
After the three years have expired, you can have your wearable personalised again, provided that the payment service is supported by your bank. To do this, you must return the wearable to us or order a replacement card – depending on which wearable you have. The cost for this is € 20.00 plus shipping costs.
After receiving your order, your LAKS Wearable can be started in your mobile banking app with the enclosed activation code.
Before the activation the LAKS Wearable cannot be used for any payment process. Thus LAKS ensures the protection of your sensitive data. Should your parcel gets lost in transit, it cannot be used by third parties to misuse your data.
You activate your LAKS Wearable with the included activation code in your Mobile Banking App, only then you can start paying.
Please note that the activation process may vary depending on the bank.
Some LAKS wearables require you to insert the payment card first. For this please read the instructions for use.
By default, you can use your wearable for contactless payments for 3 years from the time it is connected to the bank. However, this depends on your bank.
The payment service is provided by your bank.
When your payment card is linked, a reference to your card is stored. This reference is called a token and is stored by LAKS in the wearable.
Please note, however, that we have no influence on the function of the token and cannot accept any liability for it.
After the three years have expired, you can have your wearable personalised again, provided that the payment service is supported by your bank. To do this, you must return the wearable to us or order a replacement card – depending on which wearable you have. The cost for this is € 20.00 plus shipping costs.
Contactless payments are based on a signal generated by the payment terminal. This is possible through Near Field Communication (NFC). This is a radio technology with a relatively short range. The wearable and the payment terminal should therefore be as close as possible to each other during the payment process.
LAKS has taken advantage of the passive mode of NFC technology, so the LAKS wearables themselves do not generate a return signal. This is because active NFC readers (payment terminals) are used to read passive transponders (LAKS Wearable card).
Payment process
Please check where the payment chip in your wearable is located and hold this part of the wearable to the payment terminal.
Similar to the process of contactless payment with your debit or credit card, you must hold your LAKS Wearable to the contact point of the payment terminal – look for the contactless sign on the terminal. Only then the signal can be recognised. A detailed description of this procedure is enclosed with your order. With less sensitive payment terminals this may take a few moments.
If the payment process is successful, you will be notified – depending on the terminal – by a tone or a green light.
The LAKS rings (Ring2Pay) are waterproof and the Key2Pay – except the Key2Pay MINI (made of genuine leather) are waterproof.
The rest of LAKS products should be taken off when swimming, showering or bathing.
FAQ for "Link Wearable" process
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FAQ on security and privacy
Your (data) security is the greatest concern of LAKS. Neither data about your account nor about your payment transactions are stored. Your data is protected by the highest security standards, because all LAKS products are certified and standardized by Mastercard®.
In order for your LAKS Wearable to meet the standards of Mastercard, Bancontact, Manage-Mii and your bank, the following procedure is necessary:
Before your LAKS Wearable can be sent to you, it has to be personalized. When your payment card is linked, a reference to your card is stored. This reference is called a token and is stored by LAKS in the wearable. This way LAKS makes it possible that only you have access to your personal LAKS Wearable. Third parties can neither use your LAKS Wearable nor view payment transactions on your personal account. For final activation, a security code will be sent to you with your order. Only when you enter and confirm this code in your personal mobile banking app, you can pay contactless with your LAKS Wearable.
In this case LAKS will send you a code with which you can repeat the ordering process free of charge.
Please open a support ticket or contact us at: [email protected]
Your (data) security is our greatest concern. LAKS does not store any data about your bank details or payment transactions. Your data is protected by the highest security standards of Mastercard®.
LAKS only uses your name, phone number and delivery address to guarantee a safe and successful delivery.
Account information
The process of connecting your LAKS Wearable to your debit card and/or bank account is done through the certified Mastercard and Bancontact partner. DIGISEQ is the interface between Mastercard and/or Bancontact and your bank and is equipped with highest security regulations and certifications.
LAKS has no insight into all activities of your LAKS Wearables or your account information. The payment processes are carried out exclusively by your bank.
The LAKS technology enables contactless payment via NFC. NFC is also used with common debit or credit cards and therefore does not represent a security risk.
Wearing the chip generates neither radiation nor vibrations that can affect your body. This is because LAKS wearables use the passive mode of NFC technology.
Active NFC readers (payment terminals) read the passive transponders (LAKS Wearable card). LAKS Wearables do not generate a return signal themselves and therefore do not pose a risk to your health.
FAQ on returns
If you need a different size you just need to send it back to us. You will get a voucher for a new order.
If you receive your LAKS Wearable and the design you want does not match your idea then the LAKS Wearable can be returned within 14 days. However, a fee of 20 Euro will be charged.
Why?
Before your LAKS Wearable can be sent to you, a personalization is necessary. Your card data will be linked to the selected LAKS Wearable, thus LAKS allows only you to have access to personal wearable.
In such a case please open a support ticket or contact us at: [email protected]
LAKS offers a 12 month guarantee from the date of purchase. If the purchased goods are defective, LAKS undertakes to comply with all applicable guarantee regulations. If you have a complaint regarding obvious material or manufacturing defects of the goods provided, including damage caused during transport, please return the goods immediately to LAKS.
In this case LAKS will send you a code with which you can repeat the ordering process free of charge. You will then have to reconnect the LAKS Wearable to your debit card.
Please open a support ticket or contact us at: [email protected]
Delivery FAQs
LAKS Wearables are ready for shipment within 1-3 days. A product is ready for dispatch when it can be handed over to the delivery service – and from this point on it does not take long until your order actually arrives at your door.
Your order will be delivered within 2-7 days (due to the currently increased delivery volume within 5-7 working days) after dispatch to your door by the Austrian Post AG.
THE DELIVERY TIME MAY VARY AND THE CARRIER NEEDS UP TO 14 WORKING DAYS FOR TRANSPORT.
FAQ’s – de meest gestelde vragen in een oogopslag
Koppelings- en activeringsproblemen
U kunt de LAKS wearables alleen gebruiken met uw nieuwe Raiffeisen Debit Mastercard.
Dit gebeurt wanneer u uw wearable koopt. U moet eerst de aankoop afronden en kunt dan de gegevens van uw Raiffeisen Debit Mastercard kaart invoeren (kaartnummer en vervaldatum). Als u sommige browsers of beveiligingsplug-ins gebruikt, kan het zijn dat de vensters voor het koppelen van uw kaart niet getoond worden. Deactiveer deze plugins of gebruik een andere browser. U zult een e-mail ontvangen waarin u gevraagd wordt uw Raiffeisen Debit Mastercard te koppelen. Deze e-mail bevat een link naar uw bestelling waar u de kaart kunt koppelen. U ontvangt een bevestiging van uw aankoop op het e-mailadres dat u in de webwinkel hebt opgegeven op LAKS.com. Controleer uw spam-map als u de e-mail niet vindt.
Samen met uw wearable ontvangt u instructies over hoe u uw accessoire kunt activeren. Zodra u uw betaalkaart aan uw wearable hebt gekoppeld, kunt u die terugvinden in de “Manage Mii App”. Bekijk de status van uw wearable in de “Manage Mii App”. U zult merken dat er staat “Activering vereist”.
U kunt dit later niet meer veranderen. Als u uw Raiffeisen Debit Mastercard kwijt bent en een nieuwe bestelt, neem dan contact op met uw adviseur. Hij of zij zal de wearable aan de nieuwe kaart koppelen.
Daar kunnen verschillende redenen voor zijn: Alleen de kaarthouder van de gekoppelde Raiffeisen Debit Mastercard kan de wearable activeren. Hebt u de juiste activeringscode ingevoerd, die u per SMS ontvangen hebt? Hebt u een ander activeringsprobleem? Neem contact op met uw bankadviseur.
Als u een wearable bent kwijtgeraakt, neem dan contact op met uw bankadviseur. Alleen hij of zij kan de wearable volledig van uw bankrekening verwijderen. Het zal dan echter onherroepelijk worden gewist. Om het opnieuw te activeren, moet het terug naar LAKS gestuurd worden.
Vragen over betaling
Betalen met een wearable werkt als contactloos betalen met een betaalkaart bij terminals (wereldwijd) die Mastercard accepteren. De betalingen worden onmiddellijk van uw gekoppelde rekening afgeschreven.
Betalen met uw wearable is net zo veilig als betalen met uw Raiffeisen Debit Mastercard. Bovendien kunt u de betaalfunctie van uw wearable gemakkelijk uitschakelen via de “Manage Mii App”.
Ja, dat is mogelijk. De bestedingslimiet van uw wearable komt overeen met de limieten die u met uw Raiffeisen Debit Mastercard bent overeengekomen.
Voor bedragen van 50 EUR of meer moet u de PIN-code van uw kaart invoeren.
Ja, log in op de “Manage Mii App” en open het overzicht van uw wearable. Tik op de wearable. U kunt de betaalfunctie van uw wearable tijdelijk uitschakelen en weer inschakelen wanneer u ermee wilt betalen.
Standaard kunt u uw wearable gedurende 3 jaar gebruiken voor contactloze betalingen vanaf het moment dat deze is aangesloten op de bank. Dit is echter afhankelijk van uw bank.
De betaaldienst wordt verzorgd door uw bank.
Wanneer uw betaalkaart wordt gekoppeld, wordt een referentie naar uw kaart opgeslagen. Deze referentie wordt een token genoemd en wordt door LAKS opgeslagen in de wearable.
Wij hebben echter geen invloed op de werking van het token en kunnen hiervoor geen aansprakelijkheid aanvaarden.
Na afloop van de drie jaar kunt u uw wearable opnieuw laten personaliseren, mits de betaaldienst door uw bank wordt ondersteund. Hiervoor moet u de wearable naar ons terugsturen of een vervangende kaart bestellen – afhankelijk van welke wearable u heeft. De kosten hiervoor bedragen € 20,00 plus verzendkosten.
Daar kunnen verschillende redenen voor zijn. Probeer daarom eerst opnieuw te betalen, eventueel bij een andere winkelier. Een andere mogelijkheid is dat u de limiet van 125 EUR bereikt hebt. Daartoe moet u een betaling met uw Raiffeisen Debit Mastercard doen door uw PIN in te voeren. Het is belangrijk dat u de wearable ter hoogte van de ingebouwde betaalchip lang genoeg tegen de betaalterminal houdt. Let op de juiste positie in het geval van een ring.
Als u drie keer de verkeerde PIN-code intoetst, wordt de gekoppelde Raiffeisen Debit Mastercard geblokkeerd. Neem contact op met uw klantenadviseur.
Verwijder uw wearable in de “Manage Mii App” door lang op de wearable te drukken en hem dan te verwijderen. Opgelet: Doe dit alleen in geval van verlies of diefstal van uw wearable. Deze actie kan niet ongedaan worden gemaakt. U kunt de wearable ook vergrendelen als u denkt dat u hem kwijt bent en hem weer terug zou kunnen vinden.
Blokkeer uw Raiffeisen Debit Mastercard onmiddellijk in “My ELBA” of door te bellen naar de blokkeerhotline. Na de blokkering zijn betalingen met de Raiffeisen Debit Mastercard niet meer mogelijk. U kunt betalingen blijven verrichten met uw wearable als u die niet extra laat blokkeren.
Vragen over onze klantenservice
Voor alle technische defecten aan uw wearable (een horloge dat niet meer werkt, een beschadigde ring of een gebroken armband), moet u contact opnemen met LAKS.com. Voor retourzendingen vragen wij u om de betaalfunctie van uw wearable tijdelijk uit te schakelen. Als u dat gedaan hebt, kunt u de wearable opsturen.
Als u niet tevreden bent met uw aankoop, kunt u het beste eerst het retourbeleid bekijken. Zolang uw wearable niet geactiveerd is, kunt u uw wearable zonder aarzelen terugsturen. Als u uw wearable al geactiveerd hebt, zorg er dan voor dat u hem in de “Manage Mii App” deactiveert vóór de verzending.
FAQs – die häufigsten Fragen auf einen Blick
Fragen zur Verknüpfung und Aktivierung
Die LAKS Wearables können Sie ausschließlich mit Ihrer neuen HYPO Salzburg Debit Mastercard verwenden.
Dies geschieht beim Kauf Ihres Wearables. Sie müssen zuerst den Kauf abschließen und können anschließend Ihre HYPO Salzburg Debit Mastercard Kartendaten eingeben (Kartennummer und Ablaufdatum). Bei Verwendung einiger Browser oder Sicherheits-Plugins werden die Fenster zur Verknüpfung Ihrer Karte möglicherweise nicht angezeigt. Deaktivieren Sie diese Plugins oder verwenden Sie einen anderen Browser. Sie erhalten eine E-Mail, in der Sie aufgefordert werden, Ihre HYPO Salzburg Debit Mastercard zu verknüpfen. Diese E-Mail enthält einen Link zu Ihrer Bestellung, wo Sie die Karte verknüpfen können. Sie erhalten eine Bestätigung Ihres Kaufs an die E-Mail-Adresse, die Sie im Webshop bei LAKS.com angegeben haben. Überprüfen Sie Ihren Spam-Ordner, wenn Sie die E-Mail nicht finden.
Zusammen mit Ihrem Wearable erhalten Sie Instruktionen, wie Sie Ihr Accessoire aktivieren können. Sobald Sie Ihre HYPO Salzburg Debit Mastercard mit Ihrem Wearable verknüpft haben, finden Sie es in der “Manage Mii App”. Schauen Sie in der “Manage Mii App” zum Status Ihres Wearables. Sie werden feststellen, dass dort “Aktivierung erforderlich” steht.
Sie können dies nachträglich nicht mehr ändern. Wenn Sie Ihre HYPO Salzburg Debit Mastercard verloren haben und eine neue bestellen, wenden Sie sich bitte an Ihren Berater. Er wird das Wearable mit der neuen Karte verknüpfen.
Dafür kann es mehrere Gründe geben: Nur der Karteninhaber der gekoppelten HYPO Salzburg Debit Mastercard kann das Wearable aktivieren. Haben Sie den korrekten Aktivierungscode eingegeben, den Sie per SMS erhalten haben? Haben Sie ein anderes Aktivierungsproblem? Wenden Sie sich bitte an Ihren Bankberater.
Falls Sie ein Wearable verloren haben, kontaktieren Sie bitte Ihren Bankberater. Nur er kann das Wearable komplett aus Ihrem Bankkonto entfernen. Dann ist es allerdings unwiederbringlich gelöscht. Für eine erneute Aktivierung muss es zurück an LAKS geschickt werden.
Fragen zur Zahlung
Das Bezahlen mit einem Wearable funktioniert wie das kontaktlose Bezahlen mit einer Zahlungskarte an Terminals (weltweit), die Mastercard akzeptieren. Zahlungen werden sofort von Ihrem gekoppelten Konto abgebucht.
Das Bezahlen mit Ihrem Wearable ist genauso sicher wie das Bezahlen mit Ihrer HYPO Salzburg Debit Mastercard. Darüber hinaus können Sie die Zahlungsfunktion Ihres Wearable über die “Manage Mii App” einfach deaktivieren.
Ja, das ist möglich. Das Ausgabenlimit Ihres Wearable entspricht den Limits, die Sie mit Ihrer HYPO Salzburg Debit Mastercard vereinbart haben.
Bei Beträgen ab EUR 50,- müssen Sie Ihre Karten-PIN eingeben.
Ja, melden Sie sich in der “Manage Mii App” an und öffnen Sie die Übersicht Ihres Wearables. Tippen Sie auf das Wearable. Sie können die Zahlungsfunktion Ihres Wearables vorübergehend deaktivieren und dann wieder einschalten, wenn Sie damit bezahlen möchten.
Standardmäßig können Sie Ihr Wearable ab dem Zeitpunkt, an dem es mit der Bank verbunden wurde, 3 Jahre für kontaktlose Zahlungen verwenden. Dies ist jedoch abhängig von Ihrer Bank.
Der Zahlungsdienst wird von Ihrer Bank zur Verfügung gestellt.
Beim Verbinden Ihrer Zahlungskarte wird eine Referenz zu Ihrer Karte gespeichert. Diese Referenz wird als Token bezeichnet und von LAKS im Wearable abgespeichert.
Beachten Sie bitte, dass wir jedoch keinen Einfluss auf die Funktion des Tokens haben und dafür auch keine Haftung übernehmen können.
Nach Ablauf der drei Jahre können Sie Ihr Wearable erneut personalisieren lassen, vorausgesetzt der Zahlungsdienst wird von Ihrer Bank unterstützt. Dazu müssen Sie das Wearable an uns zurückschicken oder eine Ersatzkarte bestellen – je nachdem, welches Wearable Sie haben. Die Kosten dafür betragen € 20,00 zuzüglich Versandkosten.
Dafür kann es mehrere Gründe geben. Versuchen Sie daher zunächst erneut zu zahlen, eventuell bei einem anderen Händler. Eine andere Möglichkeit kann sein, dass Sie das Limit von EUR 125,- erreicht haben. Hierzu müssen Sie eine Zahlung mit Ihrer Debitkarte durch Eingabe Ihrer PIN durchführen. Es ist wichtig, das Wearable in Höhe des eingebauten Zahlungschips lange genug an das Zahlungsterminal zu halten. Achten Sie bei einem Ring auf die richtige Position.
Wenn Sie dreimal die falsche Geheimzahl eingeben, wird die gekoppelte HYPO Salzburg Debit Mastercard gesperrt. Wenden Sie sich bitte an Ihren Kundenberater.
Löschen Sie Ihr Wearable in der “Manage Mii App” indem Sie lange auf das Wearable drücken und dieses dann löschen. Achtung: Tun Sie dies nur im Falle von Verlust oder Diebstahl Ihres Wearables. Diese Handlung kann nicht rückgängig gemacht werden. Alternativ können Sie das Wearable auch sperren, wenn Sie der Meinung sind, dass Sie es verlegt haben und wiederfinden könnten.
Sperren Sie Ihre HYPO Salzburg Debit Mastercard sofort in “Mein ELBA” oder telefonisch über die Sperrhotline. Nach der Sperrung sind Zahlungen mit der Debitkarte nicht mehr möglich. Zahlungen mit Ihrem Wearable können Sie weiter tätigen, wenn Sie dieses nicht zusätzlich sperren lassen.
Fragen zu unserem Kundenservice
Bei allen technischen Defekten an Ihrem Wearable (eine Uhr, die nicht mehr funktioniert, ein beschädigter Ring oder ein kaputtes Armband) müssen Sie sich an LAKS.com wenden. Bei Rücksendungen bitten wir Sie, die Zahlungsfunktion Ihres Wearable vorübergehend zu deaktivieren. Sobald Sie das getan haben, können Sie das Wearable versenden.
Wenn Sie mit Ihrem Kauf nicht zufrieden sind, prüfen Sie am besten zuerst die Rückgabebedingungen. Solange Ihr Wearable nicht aktiviert wurde, können Sie Ihr Wearable bedenkenlos zurücksenden. Haben Sie Ihr Wearable bereits aktiviert, achten Sie darauf, es vor dem Versand in der “Manage Mii App” zu deaktivieren.
FAQ
Please ACTIVATE immediately after receipt!
When you receive your Wearable, please activate it in the MMii Mobile App. It comes with your Wearable is only valid for 30 days from the time it is linked to your account/card.
- Each Wearable has its own activation number.
- If you have purchased more than one Wearable, please remember that each Wearable must be activated separately.
By default, you can use your wearable for contactless payments for 3 years from the time it is connected to the bank. However, this depends on your bank.
The payment service is provided by your bank.
When your payment card is linked, a reference to your card is stored. This reference is called a token and is stored by LAKS in the wearable.
Please note, however, that we have no influence on the function of the token and cannot accept any liability for it.
After the three years have expired, you can have your wearable personalised again, provided that the payment service is supported by your bank. To do this, you must return the wearable to us or order a replacement card – depending on which wearable you have. The cost for this is € 20.00 plus shipping costs.
ABN Amro Bank has decided to stop supporting contactless payments with passive wearables.
For more information if, and if so, what compensation ABN Amro offers you for your wearable, please contact your bank’s customer service – click here
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- If you have just purchased a LAKS wearable, we offer you two options:
use the wearable with the iCard digital wallet – select “iCard” in the drop down menu – click here.
With iCard the wearable is valid for eight years – More information about iCard - you want to cancel the order – please open a support ticket click here
- If you have just purchased a LAKS wearable, we offer you two options:
We would like to take this opportunity to thank you for your trust.
Your trust and loyalty is a great pleasure and an enormous motivation for the entire LAKS team.
Our motto – NO LIMITS
It also fills us with a little pride that we will soon be able to present our own LAKS PAY app to you. As soon as you have your new debit card, we will have the solution for you and you can enjoy the huge selection of LAKS wearables again!
FAQ
- Choose and pay your wearable
- Connect your Nordea Mastercard to the wearable
- Once you receive your LAKS Pay Wearable, activate it
LAKS wearables can be ordered from the LAKS online store at laks.com.
- Choose and pay for the wearable you want. Please note that you need to link the wearable to a payment card before it can be delivered to you.
- So remember to link your Nordea Mastercard to your LAKS wearable when making your order. Note that you can only link one Nordea Mastercard, such as Nordea Gold, to one LAKS wearable. The card details can’t be changed later. Please note that a combination card includes two cards. The number of your credit card is printed on the front side of the card. The number of your debit card is on the lower left corner on the back of your card.
- LAKS will deliver the wearable you ordered by post. Although your Nordea Mastercard is linked to your LAKS wearable, you need to activate the wearable before you can start making payments with it. Once you have received your wearable, activate it in Nordea Wallet.
You can link your Nordea Mastercard “DEBIT” or your Nordea Mastercard “CREDIT”. This cannot be changed by you after receiving the wearable.
Step 1:
Choose your favorite LAKS Wearable and finish the checkout process.
Step 2:
Link your LAKS Wearable with your NORDEA Mastercard
Click to „Link Wearable “ to start the process. If you have ordered several LAKS Wearables, you have to link each one individually.
Confirm email address for Manage-Mii app – you will need the Manage-Mii to manage your wearable
During the “Wearable link” process, confirm the email address you wish to use for the Manage-Mii app. The system will suggest the same email address that you used for ordering. Either confirm it or enter a different one. You will receive an email from Manage-Mii – please check your inbox and junk/spam folder.
With the Manage-Mii app you can manage your Wearable:
- You will need to use Manage-Mii to manage your security spend controls as you use your wearable.
- When you have used your wearable for up to €150 (different per country) it will go into a suspend status and you will receive a notification from Manage-mii.
- You can then unsuspend your wearable via Manage-Mii.
What to do when “Not authorised for registration” appears or you see only a white screen:
If “Not authorised for registration” appears after you have entered your card details, please try using your mobile phone without WiFi. This message appears when you try to link the Wearable with a VPN connection.
Step 3:
After receipt, please activate your Wearable – you have two options!
Option 1:
Open the Nordea Wallet app on your mobile phone. Tap “MORE” – at the bottom of the Nordea Wallet screen and activate your Wearable. If you don’t have the Nordea Wallet yet, download it from your app store..
Option 2:
Or you can call Nordea Customer Service on +358 200 70000.
For security reasons you must activate your Wearable within 30 days from the day you have linked your Wearable. After the 30 days you cannot activate it anymore. In that case please contact us for further instruction – just open a support ticket.
First you need to activate the wearable. You can do this in the Nordea Wallet app or by calling Nordea Customer Service, tel +358 200 70 000.
After receipt, please activate your Wearable – you have two options!
Option 1:
Open the Nordea Wallet app on your mobile phone. Tap “MORE” – at the bottom of the Nordea Wallet screen and activate your Wearable. If you don’t have the Nordea Wallet yet, download it from your app store..
Option 2:
Or you can call Nordea Customer Service on +358 200 70000.
For security reasons you must activate your Wearable within 30 days from the day you have linked your Wearable.
Manage-Mii allows you to track the payments you make with your wearable and reset your wearable every time your payments reach a total of 100 euros. The connection to the Manage-Mii app ensures that no one else will be able to use your wearable if you lose it.
Yes. LAKS wearables are secured by the same technology as contactless payment cards and mobile payment apps.
LAKS wearables only work with a Mastercard. You can link any Mastercard issued by Nordea to your wearable, including a Stockmann Mastercard, Finnair Plus Mastercard or Tuohi Mastercard. If your Mastercard is a combination card, you can choose whether you want to link your debit or credit card to your wearable.
You can block your wearable temporarily in the ManageMii app or by calling Nordea Customer Service or the card blocking service.
Contact Nordea’s card blocking service.
LAKS wearables work globally with all payment terminals that support contactless payments. Payments with your wearable are based on NFC technology, which enables contactless payments. NFC is commonly used in smartphones, for example, to transfer data when devices are brought into close proximity with each other.
Yes. The same security limits (such as geographical restrictions) that have been set for your physical card also apply to your LAKS wearable.
If “Not authorised for registration” appears after you have entered your card details, please use your mobile phone without WiFi. This message appears when you try to link the Wearable with a VPN connection.
If you see only a white screen after you click “Link Wearable” we recommend:
- Google Chrome, Microsoft Edge (Win 10) or Safari (Mac)
- Always the latest version of your browser and without ad or popup blocker
- Clear your browser cache
- If various security settings for the Internet in the office or at home are still blocking, then use your Android or iPhone – without WIFI.
Using LAKS is safe. You can pay with your wearable five times or until you have made purchases accumulating to the value of 150 euros. After that you will need to verify your identity in the ManageMii app. Download ManageMii from your phone’s app store, and when you reach the security limit, reset the spending meter in the app. After the reset, you can continue to pay with your LAKS wearable.
Du hittar informationen på Nordea Finlands hemsida. Följ den här länken: Nordea
Löydät tiedot Nordea Finlandin kotisivuilta. Seuraa tätä linkkiä: Nordea
FAQ
FAQ
More information about Swedbank and LAKS wearables can be found on the Swedbank homepage:
FAQ
Register iCard Digital Wallet and connect to LAKS Wearable
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