SALES AND REFUND TERMS AND CONDITIONS
Thanks for shopping at LAKS.com website. We want to make sure you have a great experience while you are exploring and purchasing our products.
RETURN AND CANCELLATION POLICY
We understand that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product. However, we charge you € 20.00 per wearable for linking to your bank account. Upon receipt of your return shipment you will receive the purchase price of the product minus the € 20,00 return.
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt within 14 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method. In addition, please note the following:
Within 14 days of delivery you may be eligible for a partial or full refund, or a replacement:
o If you are unsatisfied in any way
o Have ordered the wrong size or color
o Changed your mind
RING SIZE DOES NOT FIT
Within 14 days from the date of purchase we will exchange your ring to another size free of charge. Simply send the ring with a copy of the delivery note to LAKS GmbH, Sebastianplatz 7/11, 1030 Vienna. As soon as the ring is in our house, you will receive a voucher for a new order.
RETURN A DEVICE OR CANCEL YOUR ORDER PRIOR TO DELIVERY
If you wish to return a device or cancel your order prior to delivery, please let us know as soon as possible by completing our Returns Form. You can also email us at [email protected] or write us at: LAKS GmBH, Sebastianplatz 7/11, 1030 Wien.
Please provide us as much information about your order as possible in your communication to help us process your request as efficiently as possible.
o You must return your device to us within 14 days of letting us know you wish to return it, or we may not accept your returned item or provide an exchange or refund.
o Activated devices must be switched off before being sent back to us.
o Devices should ideally be returned along with their original packages; if you no longer have it, please use a similarly sized container for protection in transit.
o To be eligible for a full refund or replacement, returned devices must be in good condition (i.e. not physically broken, scratched or damaged).
o You assume the risk of loss or damage to the returned device while it is in the post back to us.
Returned devices may not be accepted by us:
o if you did not provide us sufficient information to identify the original order or customer
o if payment for additional postage is required.
EXCLUSION OF THE RIGHT OF CANCELLATION
There is no right of cancellation:
for contracts for the delivery of goods which are not prefabricated, and where an individual choice or determination from the buyer is decisive for their manufacture, or which are clearly adapted to the buyer’s personal requirements.
The right of cancellation does not exist for the order of LAKS Wearables:
o which were registered with the buyer’s own bank account and/or
o which were activated after receipt with the activation code
NOTE about LAKS wearables:
You can use your wearable for contactless payments for 3 years from the time you linked it to your bank.
After the three years, you can have your wearable personalised again. To do this, you must return the wearable to us. The cost of a new personalisation is € 20.00 plus shipping costs.
LAKS accepts responsibility for defects in materials and workmanship of your wearable purchased from LAKS and we undertake to comply with all applicable statutory warranty provisions.
If the bank with which you have your account and to which you have connected your wearable discontinues the service for contactless payments with a wearable, LAKS is not responsible for this and accepts no liability for it. This is beyond the control of LAKS.
TERMS AND CONDITIONS FOR RETURNS
If you wish to return a LAKS Wearable, you may do so within 14 days of receipt. However, we will charge you a fee of €20.00 per Wearable, which we incurred to establish the link with your bank account. On receipt of your returns parcel, you will receive the purchase price of the item less the € 20.00 return charge.
For returns and exchanges note that:
o The items that you return must be in the same condition as the item was received.
o After receiving your parcel, we check the condition of the item and either exchange the item for another size or refund the returned item.
o Note that LAKS will not accept unpaid shipments or COD packages and will not bear the costs for shipping or returns.
MISSED DELIVERIES AND UNCLAIMED PARCELS
If you are not in when the delivery agent arrives and you are left a missed delivery slip, but fail to collect the parcel within the specified collection period, the parcel will be returned to us. In such cases, we will treat the order as a return.
Refunds will be made to the original payment method within 14 days of receiving the returned goods back from you.
We strive for the fastest possible delivery of the items in the order in which the orders are received. It is our aim to deliver within 3 to 14 days after receipt of the order confirmation, unless otherwise agreed. Although we strive to deliver within the specified period, delivery may take longer due to unforeseeable events. In the unlikely event that the delivery time is longer than 30 days, you have the right to cancel your order. If you have placed your order and have given us your e-mail address, you will receive an e-mail as soon as the shipment leaves our company.
If your order does not arrive, please contact us.
The best way to do this is to open a support ticket via your customer account on LAKS.com. You will receive a free replacement or you can cancel the order.