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Why LAKS Wearables?

OUR PARTNERSHIP WITH MASTERCARD®

For many years now, Mastercard is our secure and trusted partner that gives our products access to its worldwide network.

35 Years of LAKS innovation
20 Years NFC Wearables
15 Years Mastercard® Payment Wearables

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This is how you can use LAKS Pay as a Raiffeisen customer*.

1. Buy LAKS Wearable

Select your wearable on LAKS.com, complete the order process and then link the wearable to your Raiffeisen Debit Mastercard during registration.

2. Connect LAKS Wearable

After the payment process, you need to link your wearable to your Raiffeisen Debit Mastercard.

3. Receive LAKS Wearable

After the card connection, we customise your wearable and send it to you.

4.

You can manage your LAKS wearables with the “Manage Mii App”. “Manage Mii” is our partner and the interface to Mastercard and your Raiffeisen Debit Mastercard. Here you can activate a new LAKS wearable or lock it if you have misplaced it. However, only your bank advisor can delete it permanently.

1.

Download the “Manage Mii App” from the Play or AppStore.

2.

Register with the same user data that you used on LAKS.com. It is important that you use the same email address as for the card connection.

3.

Your wearable is now visible in the Manage Mii app and is ready for activation.

5. Activate LAKS Wearable

Open your “Manage Mii App”. You can now activate your wearable. To do this, an SMS with an activation code will be sent to the phone number stored at your bank. This code is valid for 30 minutes.

6. Pay with your LAKS wearable

The payment process works just like with your conventional physical Raiffeisen Debit Mastercard. You can use LAKS Pay to pay amounts up to EUR 50 without entering your card PIN.

* If you have a Raiffeisen Debit Mastercard, you can link any LAKS wearable to it. Minimum age is 14 years.

Frequently asked questions for Raiffeisen customers

Linkage and activation issues

Which payment cards can I link to a wearable?

You can only use the LAKS wearables with your new Raiffeisen Debit Mastercard.

How do I link my Raiffeisen debit Mastercard card to my wearable?

This happens when you purchase your wearable. You must first complete the purchase and can then enter your Raiffeisen Debit Mastercard details (card number and expiry date). If you use some browsers or security plugins, the windows for linking your card may not be displayed. Deactivate these plugins or use a different browser. You will receive an email asking you to link your Raiffeisen debit Mastercard. This email contains a link to your order where you can link the card. You will receive a confirmation of your purchase at the e-mail address you entered in the webshop at LAKS.com. Check your spam folder if you do not find the e-mail.

How do I activate my wearable?

Together with your wearable, you will receive instructions on how to activate your accessory. Once you have linked your debit card to your wearable, you can find it in the “Manage Mii App”. Look at the status of your wearable in the “Manage Mii App”. You will notice that it says “Activation required”.

Can I subsequently link another Raiffeisen Debit Mastercard to my wearable?

You cannot change this later. If you have lost your Raiffeisen debit Mastercard and order a new one, please contact your advisor. He or she will link the wearable to the new card.

I can’t activate my wearable. What now?

There may be several reasons for this: Only the cardholder of the linked Raiffeisen debit card can activate the wearable. Have you entered the correct activation code that you received by SMS? Do you have another activation problem? Please contact your bank advisor.

How do I delete a wearable?

If you have lost a wearable, please contact your bank advisor. Only he or she can completely remove the wearable from your bank account. However, it will then be irretrievably deleted. To reactivate it, it must be sent back to LAKS.

Payment questions

How do I pay with my wearable?

Paying with a wearable works like contactless payment with a payment card at terminals (worldwide) that accept Mastercard. Payments are debited immediately from your paired account.

Is paying with a wearable secure?

Paying with your wearable is just as secure as paying with your Raiffeisen debit Mastercard. What’s more, you can easily deactivate the payment function of your wearable via the “Manage Mii App”.

Can I withdraw money with my wearable?

Yes, this is possible. The spending limit of your wearable corresponds to the limits you have agreed with your Raiffeisen debit Mastercard.

When do I have to enter the PIN of my wearable?

For amounts of EUR 50 or more, you must enter your card PIN.

Can I switch off the payment function of my wearable if I don’t have it with me or don’t want to use it for a while?

Yes, log in to the “Manage Mii App” and open the overview of your wearable. Tap on the wearable. You can temporarily disable the payment function of your wearable and then enable it again when you want to pay with it.

Does my wearable have an expiry date?

By default, you can use your wearable for contactless payments for 3 years from the time it is connected to the bank. However, this depends on your bank.

The payment service is provided by your bank.

When your payment card is linked, a reference to your card is stored. This reference is called a token and is stored by LAKS in the wearable.

Please note, however, that we have no influence on the function of the token and cannot accept any liability for it.

After the three years have expired, you can have your wearable personalised again, provided that the payment service is supported by your bank. To do this, you must return the wearable to us or order a replacement card – depending on which wearable you have. The cost for this is € 20.00 plus shipping costs.

What do I do if my payment fails?

There may be several reasons for this. Therefore, first try to pay again, possibly at another retailer. Another possibility may be that you have reached the limit of EUR 125. To do this, you must make a payment with your Raiffeisen debit Mastercard by entering your PIN. It is important to hold the wearable at the height of the built-in payment chip against the payment terminal long enough. Pay attention to the correct position in the case of a ring.

I entered the wrong PIN three times when paying with my wearable. What now?

If you enter the wrong PIN three times, the linked Raiffeisen Debit Mastercard will be blocked. Please contact your customer advisor.

What should I do if my wearable is lost or stolen?

Delete your wearable in the “Manage Mii App” by long pressing on the wearable and then deleting it. Caution: Do this only in case of loss or theft of your wearable. This action cannot be undone. Alternatively, you can also lock the wearable if you think you have misplaced it and could find it again.

What should I do if my Raiffeisen debit Mastercard linked to my wearable is stolen or lost?

Block your Raiffeisen debit Mastercard immediately in “My ELBA” or by calling the blocking hotline. After blocking, payments with the debit card are no longer possible. You can continue to make payments with your wearable if you do not have it blocked additionally.

Questions about our customer service

What should I do if my wearable is broken?

For all technical defects on your wearable (a watch that no longer works, a damaged ring or a broken bracelet), you must contact LAKS.com. For returns, we ask you to temporarily deactivate the payment function of your wearable. Once you have done this, you can send the wearable.

What should I do if I am not satisfied with my purchase?

If you are not satisfied with your purchase, it is best to check the return policy first. As long as your wearable has not been activated, you can return your wearable without hesitation. If you have already activated your wearable, make sure to deactivate it in the Manage Mii app before shipping.